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Author Talk and Book Signing: John Boccuzzi, Jr.
Posted on Saturday. March 2 at 1:00 pm in the Meeting Room
The Art of Seducing Your Customers: How to Create Memorable Experiences that Build Brand Loyalty
Differentiate yourself from the competition by seducing your customers In a world where there’s always a cheaper, faster product or service, how do you stand out against the competition?
In The Art of Seducing Your Customer, John Bocuzzi, Jr. introduces the S.E.D.U.C.E. framework which teaches you how to build teams, rise above the competition, and deliver exceptional customer experiences that drive revenue and profitability.
● Step up and pay attention
● Empower your employees
● Design experience for acquisition and retention
● Uncover friction
● Connect the dots between intention and expectation
● Expect competitors and the environment to change
John utilizes engaging storytelling, real-life examples, and expert interviews to teach you how to create memorable moments that will turn your customer into a raving fan of your brand.
John Boccuzzi Jr. cofounded Kenosia, a data and analytics software company that was ranked #1 for customer experience four years in a row by Consumer Goods Magazine. His TEDx talk, “I was Seduced by Exceptional Customer Service”, was ranked the most popular video to learn Customer Experience lessons by Omoto in 2018 and #2 best (& funny) customer service training videos online by Hupspot in 2021. Drawing from over 25 years of leading customer experience teams, he now brings his expertise to you. Customer experience is an art form. Welcome to the studio!
Refreshments will be served. Registration is appreciated.